Timesupco Club FAQ

We always receive some frequently asked questions below:


What is the Timesupco Club?

The Timesupco Club is a VIP loyalty program that is managed and administered by Timesupco. 


Why I need to create an account on your website??

Because you're able to enjoy with..

.Exclusive Birthday Card, and gifts each year.
.Exclusive Discounts on your birthday month.
.RM10 OFF on your first purchase.
.Earn your Store Credits with friends!


To participate in the program, you must register for an account at thetimesupco.com/account and you will be automatically enrolled in the Timesupco Club.


What if I spent more than $199 dollars on your website?

The Timesupco Club membership tier is determined based on your spend after December 31st 2019.


Silver: You will be automatically upgraded to Silver once you spend US$200 with Timesupco.

Gold: You will be automatically upgraded to Gold once you spend US$600 with Timesupco.

Platinum: You will be automatically upgraded to Platinum once you spend US$1, 200 with Timesupco.



▍Bronze:


Qualifier: $0.99

FREE Birthday Card each year with min. $1 you spend.

Earn 1% Store Credits every $12.99 (~MYR 55) you spend.

RM10 OFF on orders RM100 on your first purchase.

Upgrade to the Silver Tier when sharing your product with 2 friends. 😻

**In this campaign, not only the member will get rewarded at all but the referred friend or the new customer gets all the benefits(your exclusive discounts and a mystery gift!).



▍Silver:


Qualifier: $200 (~MYR 850)

.Exclusive Birthday Gift each year!

Earn 3% Store Credits every $12.99 you spend.

RM10 OFF on orders RM100 on your first purchase.

15% OFF on your birthday month.

Upgrade to the Gold Tier when sharing your product with 5 friends. 😻

**In this campaign, not only the member will get rewarded at all but the referred friend or the new customer gets all the benefits(your exclusive discounts and a mystery gift!).



▍Gold:


Qualifier: $600 (~MYR 2, 539)

.Exclusive Premium Birthday Gift each year!

Earn 5% Store Credits every $12.99 you spend.

RM10 OFF on orders RM100 on your first purchase.

10% OFF on future purchase.

**10% OFF Personalized Discount Code will be given for you to apply on your future purchase

25% OFF on your birthday month.

.Exclusive invite to VIP events.

Upgrade to the Platinum Tier and get your 3% Store Credit when sharing your product with 15 friends. 😻

**In this campaign, not only the member will get rewarded at all but the referred friend or the new customer gets all the benefits(your exclusive discounts and a mystery gift!).



▍Platinum:


Qualifier: $1, 200 (~MYR 5, 080)

Exclusive Platinum-tier gifts each year!

Earn 7% Store Credits every $12.99 you spend.

RM10 OFF on orders RM100 on your first purchase.

15% OFF on future purchase.

**15% OFF Personalized Discount Code will be given for you to apply on your future purchase

30% OFF on your birthday month.

.Exclusive invite to VIP events.

.VIP concierge and service.

Get your 3% Store Credit by sharing your product with a friend! 😻

In this campaign, not only the member will get rewarded at all but the referred friend or the new customer gets all the benefits(your exclusive discounts and a mystery gift!).


**membership status is recalculated each calendar year based on the calendar year spend.



Exclusive VIP invites: what/when/how?

Once you hit Gold and Platinum level, you’ll be invited to our exclusive events!


How does the VIP concierge work?

Upon achieving Platinum membership status, members will receive an email with contact information for our VIP concierge specially reserved just for you!


How can I enjoy my exclusive discount privilege?

First of all, log into your Timesupco account and apply your exclusive code upon checkout to enjoy the discount! The discount privilege is applicable to Silver(birthday month only), Gold and Platinum members only.


How can I get my store credit?

No matter which VIP level you are, just log into your Timesupco account upon checkout to get the store credit rebate for your next purchase! Note, you don't need to apply any discount code to get your store credit, Timesupco store credit can be applied in your future purchase and it will not expire!


Can I use my VIP discount during a sale?

No. VIP discounts cannot be combined with any other discount or offer. Users may only use one discount code or promotion for a single order. You may choose whether you would like to use your VIP discount or the Sale discount.


How is my VIP Tier determined?

Your VIP Tier is determined based on your spend during the previous year. After your VIP Tier is determined, your VIP Tier is valid through December 31st of the following year.


For example, if you spend $200 during 2020 (and do not return any items from your order) you will receive Silver Tier status, and you will keep this status until December 31st 2021.


Does VIP Tier status reset or expire?

Yes. VIP Tiers reset on January 1st each year based on your spend from the previous year. For example, on January 1st 2021, VIP Tiers will be reset for the full year and your spend will be reset to $0. You will need to re-qualify for your current VIP Tier in order to remain there after the next reset. 


For example: If you achieve Platinum VIP during 2020, you will remain there until December 31st 2021.  However, to maintain your Platinum VIP Tier in 2022, you will have to reach the Platinum minimum spend of $1, 200 during 2021. If you have only qualified for Silver Tier spending during 2021, you will be downgraded to Silver on January 1st 2022.


Does my store credits reset or expire?

No. Timesupco store credit is considered as a virtual money on our website and it will not expire!


What type of spend counts toward VIP status?

First of all, you must be signed into your Member account at the time of purchase.  Each dollar you spend on Timesupco products counts toward VIP status. The following do not apply to your total spend amount for VIP credit: purchases of gift certificates, purchases made with store credit, purchases of third-party products, duties fees, taxes and shipping fees.


Do returned items count toward VIP status?

No, VIP store credit is not awarded for returned items.  If you return items from a qualifying purchase, the appropriate amount of VIP credit will be deducted from your VIP credit.  VIP credit will only be awarded for the products you did not return. Your membership will be downgraded if your accumulated spend falls below the respective tier qualifier.


Is there a delay in when I can use my discount code?

Your VIP Status becomes official 3 weeks after purchase to allow for any returns to be processed. Your VIP discount code and VIP status perks can only be used after this 3 week period following a qualifying purchase.


Can I spend my VIP store credit?

Of course can! The Timesupco Club VIP store credit has the cash value but cannot be redeemed either in whole or in part for cash or anything else. Your VIP credit not only valid to help you achieve VIP tier status, it's also an exclusive reward for you.


If I have a gift card. Can I use that together with my discount privilege?

No, unfortunately not. Our system only allows users to use a single code at any time, including sale discount codes.


If I forgot my password, how can I retrieve it?

Take it easy! Please click on retrieve password available at the 'Log in' page. Enter your registered email and click on 'Submit'. A link will be sent to your email address. Simply click on the link to reset your password.


Any other questions?

Feel free to drop us an email at info@thetimesupco.com We’re here to help!



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