RETURN POLICY

We assure you because we care about you.



RETURN POLICY


We offer 30-days warranty for home furniture. For other goods, you may return any items within 7 days of purchasing your item. 

**7 days warranty period: the days start counting from the date of receipt. It’s a 7 days warranty period, not a 7 days trial. All returns must be in its original brand-new condition ** 


The situations below are not defective: the end of thread, slight snag, unstitched, loose buttons, stain within 1 cm in diameter, dimensional error within ±2cm, marks of washing or heat vanishing pen, screen color difference, the smell of fabric or dye; the impurity goes into yarn while knitting which not affects the comfort of wearing; the flock of downy clothes. It’s not defective if the sewing, silhouette, color, material, or fabric not as expected.
 Please note that if you violate the regulation of the order or return intentionally, we have the right to suspend your account and refuse and list to our blacklist.


Defective or Damaged Product? 

If you receive a defective or damaged product, please notify us at info@thetimesupco.com and we will gladly send you a new one!  If you do not notify us of a defective or damaged product, we will assume the product was not damaged or defective when you received it.  If a damaged item is returned without notifying us of the damage, we will not be able to process the return. 


 
 

Return Types

Last Updated on Sept 18, 2019

                                                                                                                                                                                                                                                                                                      


Defective Item Return*

Unwanted Item Return

Size Exchange

Fashion products:
 Clothes

Available within 7 days

Available within 7 days

Available within 7 days

Home Furnishing products

Available within 7 days

Available within 7 days (Unopened Items only)

Available within 7 days

Home Furniture

30 days warranty
*Send replacement parts

N/A

N/A

Health and Beauty products

Available within 7 days

N/A

N/A


 
Please note:

•Final sale product(s) are not eligible for return.

•Personalized product(s) are not eligible for return.

•All nail stickers are final sale and not eligible for exchange.

•We do not offer return for the orders using discount code.

•Store Credit that you earn from your purchase will be deducted when the refund process is successful. 

•If part or all of the qualifying purchase from a promotional offer period is returned and results in the original transaction falling below the qualifying purchase threshold, the return amount will be reduced to reflect the terms of the promotional offer you would have qualified for. And the gift with purchase of a target amount has to return if you falling below the qualifying purchase threshold. (If you don’t return the gift we will refuse your refund.)

• If there are items with additional purchase price on your order, it’s not allowed to return all the normal purchase items and keep the additional purchase items. The additional purchase items need to be returned with the normal purchase items, or you can keep the additional purchase items with at least one normal purchase item.


How do I return an item?

Please refer to the “Return Types” table below to determine which return options are available for the item you wish to return. After choosing a return option, you may request a Return Merchandise Authorization ID (RMA). Note, you must submit your request within the allowance time period (specified in the table). A RMA ID can be request by the following way:


1. Contact our Customer Service Department  when you receive an abnormal product.


To keep the efficiency, please have the following information ready before you contact our Customer Service Department:

  1. Order ID (#)
  2. Attach the photos of the item you receive and leave your contact number.
  3. Good reason for requesting a RMA 

Our team will get back to you in the shortest time possible.

2. Include the original packing slip in your order and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from package. 

3. You may send your package at a U.S. Postal Service mailbox or post office or return through Regular Air Mail or Registered Air Mail. If you’re using other shipping methods, including Courier Services or Express Mail, return shipping fees will be the responsibility of the customer. Please ship the item(s) to our return addresses:

The U.S

TheTimesupco.com - **your RMA ID**

1262 MURRAY AVE APT 29

SAN LUIS OBISPO, CA 93405-5848

United States


Receiver: Mr. Alvin


Malaysia

TheTimesupco.com - **your RMA ID**

23, JALAN TK 4/8C, 

TAMAN KINRARA PUCHONG,

SELANGOR, MALAYSIA.


Receiver: Ms. Angela


Korea

Timesupco, MP134183

RM1108, SAM-SUN B/D, 

169-2 NAMCHANG-DONG, 

04635, JUNG-GU, SEOUL. ***your RMA ID***



Any questions feel free to email us at info@thetimesupco.com


If a damaged item is returned without notifying us of the damage or without RMA ID, we will not be able to process the return. 


Defective Item Return

The defective item must be return through Regular Air Mail or Registered Air Mail. If you’re using other shipping methods, including Courier Services or Express Mail, return shipping fees will be the responsibility of the customer.   Once we receive the item, we are more than happy to replace it. If product is out of stock, refund will be issue by store credit.


Unwanted or Unopened Item Return

Item must be in their original packaging. For this situation, return shipping fees will be the responsibility of the customer. Please note that all the tax and customs duties won’t be refunded. Once we receive the item, we will issue a full refund via store credit. Please note that refund will only be process when the returned item(s) meet our expectation condition.


Exchange policy

We are glad to offer free exchange within the U.S., Korea, as well as Malaysia! Simply email us the size you need at info@thetimesupco.com. For this situation, return shipping fees will be the responsibility of the customer


Exchange policy details: If you order the wrong size, you may exchange for a different size within 7 days of purchasing the item. The item must be placed in the mail to send back to us within this exchange period. Any item received after the exchange period cannot be accepted. The exchanged item must be unworn, unwashed, and undamaged and must have all original tags. 


Items ineligible for exchange: Only U.S. Korea, and Malaysia orders are eligible for exchanges. Please note that we cannot process exchanges for final sale items.


Refund

Refunds may only be issued by our store credit that can be applied to your future order. We cannot refund any shipping fees paid by the customer in other countries. Please allow 3-5 business days for your return to be processed and then we’ll send an email once the item(s) have been received and your refund has been processed. 


Coupons and discounts are not refundable. 


Final Sale

All items marked final-sale have been reduced in price and cannot be returned for a refund or exchange.  If you send a "Final Sale" item back to us for a return we will not be able to process a refund. 


  • We do not accept returns of either of the following

 Any product(s) returned over 7 days warranty period
 Any product(s) returned with an overdue return number
 Accessories (including earrings, jewelry, bags, scrunchies, berets/bucket hats, and scarves)
 Intimates (including bra, underwear, swimwear, bra-top and socks)
 Personalized product(s) 

 Home furniture(s)
 Any product(s) that is damaged
 Any product(s) not in its original brand new condition (has been worn or without all tags attached)
 Any product(s) has been modified
 Any product(s) didn’t return with the freebie(s)
 Any product(s) with damaged package or parts
 Any product(s) with stain or scent(such as perfume, body odor, smoke and etc.)
 Any product(s) with cosmetics or stain from using (such as stain and scratch on shoes)
 Any product(s) marked as “non-returnable”
 Any product(s) on sale or promotional item(s);


NEED MORE HELP?

Please feel free to contact us with any questions. We'll get back to you in the shortest time possible.

Email us at info@thetimesupco.com 

Your cart is currently empty.

Continue shopping